The Silly Simplicity of Future ECM
My interest in ECM (enterprise content management) is purely based on the value it can deliver to the business. I think much progress has been made, but the focus is still very much on technology. I would start with your users and ask them what would make their lives easier – that would be my feature set. Some of the things business users often ask for seems impossible, but the basic theme I usually get is this: they want the system to handle the difficult, time consuming stuff and shift the complexity away from the human and put it onto the machine. To most users, this was the point of buying the system in the first place.
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